Terms & Conditions

 When placing an order via our website, by phone or in person when visiting our showroom you agree to our terms and conditions as set out below. It is important to read through these prior to placing an order.

Fabric

Fabrics such as silks and linens often have natural characteristics such as slubs, these characteristics are intrinsic to natural fabrics. Lynne Kelly Curtains Ltd cannot accept returns for such natural occurrences.

With both printed and woven fabrics every effort is made to avoid irregularities, occasionally they may occur. Fabric is not completely stable and it cannot be taken for granted that, whether printed or woven, the pattern will be completely ‘square’ on the cloth. When planning multiple width curtains, please make certain before cutting, that pattern alignment is adequate to produce a satisfactory result. We cannot allow claims after goods are cut. Repeat lengths may vary from roll to roll and we would advise you to be generous in your estimates. Fabrics are not guaranteed against colour fading. Pattern repeat can sometimes vary so please double check repeats before cutting, and due to the printing method used by some manufacturers eg Sophie Allport, pattern designs on their fabrics frequently run off. This is most noticeable if using for roller or roman blinds and is not considered to be a flaw.

If you require an exact colour match on a fabric, then please ask for a 'stock' sample cutting so that you can be sure the fabric you order will be exactly the same shade as the sample. Variations can happen from batch to batch and certain tolerances are expected due to printing and manufacturing processes. Customers ordering made to measure products online or through one of our shops should also take this into consideration. 

Unless otherwise stated in the product description we recommend that all fabrics are dry cleaned.

All orders 4m and under will be sent folded with Royal Mail and larger orders (4.5m and over) will be rolled. All PVC & velvet fabrics are rolled to avoid creasing.

Fire Retardant Fabrics 

Our FR (Fire Retardant) fabrics are for domestic upholstery use only, unless specified otherwise. 

Always check with your upholsterer first as they can advise you whether you need your fabric treated or if you can use a barrier cloth and to what standard (Domestic or Contract) the fabrics need to be treated to dependant on the use.

Shrinkage / Fabric Appearance

Lynne Kelly Curtains cannot guarantee that there will not be shrinkage in the fabric subsequent to purchase and make up. Always make allowances for possible shrinkage when making curtains and loose covers. Most fabrics tend to shrink when laundered, cleaned or to a lesser extent whilst in use, in certain atmospheric conditions, especially in homes with underfloor heating. Atmospheric conditions may vary between our workroom and your house and in different weather and seasons. We cannot control these conditions and therefore cannot accept responsibility for movement or the general appearance in curtains or blinds when hung. Heavier fabrics may react to changing humidity; and the control of humidity in a room remains the customer’s responsibility. 5 – 6% shrinkage is considered normal for fabrics not claimed to be shrink resistance. We recommend generous hems loosely stitched in case lengthening is necessary due to any of the above-mentioned points. The cost of making such alterations remains the responsibility of the customer. Please ensure that you have ordered sufficient material to complete the work, as it may not be possible to obtain exactly the same shade at a later date due to minor dye batch variations.

 Fabric Price Requests

We reserve the right to withdraw any price offered on a fabric in any given quote both written or verbal. Occasionally prices may be misquoted and in these instances the quote will be withdrawn and payment returned if it has been taken.

Made to Measure Curtains, Blinds and all other Bespoke Soft Furnishings

As these items are specifically made to your requirements they cannot be returned. As with ordering fabrics, we always recommend ordering a fabric sample prior to placing a made to measure order.

If choosing our more affordable machine finished curtains, please be aware that these will have machine sewn hems and the seams will not be pressed. This can sometimes give the appearance of a mismatched pattern repeat, however it is purely down to the manufacturing process.

Please note that for curtains we pattern match from the bottom up and for blinds from the top down, if you require anything different from this please let us know.

If ordering a roman blind with standard lining, please bear in mind that if the blinds are down during the day you will be able to see the seams and rods. Often the lining and face fabric are different widths and will therefore join in a different place, especially when pattern matching the face fabric. Seams may occur in different places.

If you choose a larger roman blind or a blind made using a heavier weight fabric or interlined, please be aware that it may need to be dressed each time it is pulled up.

Please note when ordering roman blinds with blackout lining we use the blackout lining as an interlining and it is sandwiched between the face fabric and the lining fabric. To secure the three layers we use a ‘stab stitch’ which can sometimes cause light to filter through where it has been stitched.

Measurements

All measurements provided by customers are at the responsibility of the customer and Lynne Kelly Curtains cannot take responsibility for any errors occurring from these measurements. If a quote is provided after the call the measurements will be listed on the quote and we advise that these measurements are double checked prior to accepting the quote.

Orders

The customer is responsible for their own calculations if they have chosen not to have Lynne Kelly Curtains measure the windows, we cannot accept responsibility for inaccurate calculations. If making yourself or using a separate maker or upholsterer not affiliated with Just fabrics, they will need to inform you of how much fabric to order.

All products are quality checked before dispatch but in the unlikely event that you experience any problems please email us at: lynne@lynnekellycurtains.co.uk

When you place your order you will receive an e-mail from us confirming receipt of your order. As we aim to deal with your order immediately upon receipt we are unable to accept cancellations on cut fabric.

As we process your order, we will inform you by email if any products are unavailable, and we will confirm dispatch of your goods by way of a confirmation of despatch email with a tracking link to track your order.

All payments for online orders are taken in full at the time of order. If the order is out of stock, you will receive an email informing you of this, followed by an eta email letting you know when we expect the stock to come back in. If you would like to check stock prior to ordering please call 01242 388390 or email orders@justfabrics.co.uk.

Receiving Goods

Where you order goods from this website or one of our showrooms, you agree to inspect the goods so far as is practicable before you sign and accept them. This applies to anyone accepting goods on your behalf. We may not be responsible for damage to goods that was identifiable at the time the goods were delivered, unless notified to our nominated courier that the goods are damaged at the time of signing. This notification must be in writing.

Any queries regarding the measurements, meterage or length of fabric received must be drawn to our attention within 7 working days of receipt. We can only rectify mistakes on the lengths/meterage of fabrics prior to the fabric being cut into. Once a fabric has been cut or altered in any way, we cannot be responsible for any shortages in length. If ordering an item that comes direct from one of our specialist suppliers, original packaging will need to be intact for any claims to be made. 

If an order is returned to us or is not collected by the customer, we will hold the goods for a 12 month period, after which we will either give to charity or dispose of it.

Voucher Codes

Only one voucher code can be applied to each order.

Discounts, Sales and Promotions

By placing an order with us online or over the telephone, you are agreeing to pay the price displayed at that time and date. Prices may be subject to change during sale and promotional periods. We are unable to refund any difference if the item ordered is discounted after you have confirmed your order.

Marketing Preferences

We will usually let you know before collecting your data if we intend to use it for any marketing purposes, (methods may include but not limited to Email, SMS, Post) but you can opt out of your information being used in this way by selecting the relevant box on any forms or by contacting us. We are not responsible or liable for any third-party websites that we link to from our website.

 

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

Returns

Should you need to return any items please contact us to discuss the details

Payment via Showroom

Goods remain the property of Lynne Kelly Curtains Ltd until they are paid for in full. If made to measure products ordered in one of our showrooms are being shipped to you, a deposit for the materials or a 50% deposit will be required when placing the order. When the goods are ready to be shipped, we require payment for the remaining balance prior to any dispatch. If you are collecting the goods, the remaining balance must be paid upon collection. If you are taking advantage of our fitting service, the remaining balance will be payable prior to fitting.

Made to Measure via a Home Consultant

Once you have paid a deposit on an order and it has been processed then no changes or refunds can be made. Please ensure that you check your quote carefully as we will provide items as per the quote.

Made to Measure - Customer's own Measurements

Lynne Kelly Curtains cannot accept responsibility for problems arising from customer's providing their own measurements. Once you have paid for an order and it has been processed then no changes or refunds can be made. Please ensure that you check your quote carefully as we will provide items as per the quote.

Online Payments

All payments for online orders are taken in full at the time of order. If the order is out of stock, you will receive an email informing you of this.

Blind Safety

If the contract includes installation, you may not cancel or terminate the contract if, for any reason, you should decide that you will not allow us to install any safety device that accompanies the goods which means that, as a result, we cannot install the goods at all. In such circumstances, you will still be liable to pay us the full price due under the contract (but this will not affect your legal rights as a consumer in relation to any goods that are faulty or not as described).

We must comply with the regulations. These regulations have been introduced to help to prevent accidental death by way of strangulation to young children caused by them becoming entangled in blind cords. We take our obligations under the regulations extremely seriously. Safety devices supplied with goods must be fitted by us at the time of installation otherwise we may be negligent and perhaps in breach of the regulations. Therefore, if the goods contain any safety device, we will fit this device and ensure that we have complied with the regulations. If you should instruct us that you do not wish to have such a safety device fitted, then we will refuse to install the goods. In such instance, you will be liable to pay us the price under the contract.

Your quotation includes blind/blinds that requires the supply and installation of a safety device(s) to ensure compliance to the General Product Regulations. By law we must install this device(s).

If you change your mind, we have options which are safe by design meaning they contain no, or concealed/tensioned, cords or chains.

Images

Most images are copyright to Lynne Kelly Curtains Ltd, some are copyright to our suppliers as they have been provided by them, and others to the kind cooperation of interior designers we work with..